Buying products online can sometimes feel like a gamble. “What if it arrives broken?” “What if it stops working after one day?” “Will the seller ignore my emails?” These are common worries, especially in the vaping industry where quality control can vary. At AuVapeNearby, we believe that buying vapes in Australia should be completely stress-free. That is why we don’t just sell products; we sell peace of mind. Experience the difference of risk-free vaping.
Why Buying Vapes Online Should Be Stress-Free
We understand the frustration of spending your hard-earned money on a device that turns out to be a dud. We believe that as a customer, you should never have to pay for a manufacturing defect. Our philosophy is simple: if you buy it from us, it should work perfectly. To back this up, we have introduced the industry’s most comprehensive vape lifetime warranty in Australia.
What Does “Lifetime Warranty” Mean for a Disposable Vape?
The term “lifetime” can be confusing when talking about a disposable product. Let’s clarify exactly what this means for you so there are no surprises.
Covering You Until the Last Puff
For a disposable vape, “lifetime” refers to the expected life cycle of the device—from the moment you open the box until the e-liquid or battery naturally runs out. It means we guarantee the device will function correctly for its entire intended duration. If it fails prematurely due to a defect, our AuVapeNearby warranty has you covered.
We Stand Behind Genuine Brands like IGET and Alibarbar
How can we afford to offer such a strong guarantee? It comes down to authenticity. We only stock 100% genuine products from top-tier global brands like IGET and Alibarbar. Because we trust the quality of our suppliers, we can confidently pass that protection on to you.
What Is Covered? Understanding Our Protection Policy
Our warranty is designed to protect you against manufacturing faults and defects. Here is what is covered under our vape return policy.
Dead on Arrival (DOA) and Battery Issues
If you open your new vape and it simply won’t turn on, or if the battery dies significantly faster than the advertised puff count would suggest (without heavy chain vaping), this is considered a defective vape. We will replace it immediately.
Leaking or Auto-Firing Devices
A vape that leaks e-liquid into the packaging or one that “auto-fires” (continues to produce vapour after you stop inhaling) is unsafe and defective. These issues are fully covered.
Burnt Taste on First Use
A new vape should taste fresh. If you receive a device that tastes burnt from the very first puff (and you have followed the correct priming instructions), it likely has a wicking defect. This is covered by our warranty.
What Is Not Covered? (Being Transparent)
To maintain a fair system for everyone, there are a few standard exclusions. We believe in full transparency so you know exactly where you stand.
Accidental Damage and Water Exposure
Our warranty covers the manufacturer’s mistakes, not accidents. If a device stops working because it was dropped, crushed, or submerged in water, we cannot offer a replacement.
Fully Depleted Devices
If a device has been used until the e-liquid is empty or the battery has reached its natural end of life (matching the advertised puff count), it is not considered defective. The warranty does not cover normal wear and tear or a device simply running out after full use.
How to Make a Warranty Claim in 3 Simple Steps
We have stripped away the bureaucracy. Making a claim is fast and easy.
Step 1: Contact Our Australian Support Team
If you encounter an issue, simply reach out to our customer support. You can contact us via email or WhatsApp. We are based locally, so you won’t be dealing with overseas call centres.
Step 2: Provide Proof of Issue (Photo/Video)
To speed up the process, we usually ask for a quick photo or a short video demonstrating the fault (e.g., the light not turning on). In most cases, this avoids the need for you to post the faulty item back to us, saving you time and money.
Step 3: Receive Your Replacement or Refund
Once the defect is verified, we will immediately arrange for a replacement device to be shipped to you, or process a full refund to your original payment method. It’s that simple.
Shop Risk-Free: Your Satisfaction is Our Priority
Our refund policy is more than just a legal requirement; it is the foundation of our relationship with you. We want you to feel completely confident every time you shop with us. Whether you are trying a new flavour or stocking up on your favourites, you can do so knowing that we have your back.
Shop our range of guaranteed authentic vapes now and enjoy the security of Australia’s best vape warranty.
Frequently Asked Questions About Our Warranty (FAQ)
Do I need to pay for shipping on returns?
In the rare event that we require a faulty item to be returned to us for inspection, we will cover the shipping costs. For most clear-cut cases verified by video, no return shipping is needed.
How long does a refund take to process?
Once a refund is approved, it is processed immediately by our team. Depending on your bank or payment provider (e.g., PayPal or credit card), it typically takes 1-5 business days for the funds to appear back in your account.
Can I exchange a faulty vape for a different flavour?
Yes! If your device is faulty and you would prefer to try a different flavour for your replacement, we are happy to accommodate that request, provided the new item is of equal value. We want you to be happy with your vape.